Follow the tips below to troubleshoot:
1. If your WeChat account and password are still secure, use them to log in to WeChat on a new device directly and you will not be prompted for any additional authentication.
2.If you’ve forgotten your password, you can
(1) Log in with your previously set WeChat ID and SMS verification code on the new device. The mobile number will be sent to the mobile number previously verified for the account.
(2) initiate a password retrieval request if your mobile can’t be used and other login methods are unavailable. To retrieve password, click「Forgot password?」on the login page and submit your request as instructed. We’ll get back to you with the result via SMS. Please note that your previous linked accounts will be unlinked once your password retrieval is successful. You can log in with your WeChat ID and new password contained the SMS.
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